For years, tensions simmered between two neighboring households. One person believed they were making reasonable requests. The other experienced those repeated conversations as harassment. As frustration grew, assumptions about each other's intentions hardened, making every interaction more difficult.
When they finally chose mediation, something shifted. Instead of reacting to assumptions, they had the opportunity to explain their experiences, listen to one another, and work through the specific issues that had kept them at odds. As each person better understood the other's perspective and needs, they were able to reach practical agreements that eased years of tension and improved their relationship as neighbors!
This real story reflects a communication dynamic that is very common in conflict: the human power of assumption changes how we behave and hear one another. Assumptions are a cognitive shortcut our brains use to make sense of the world. They influence how we respond by helping us make decisions. And, assumptions can quickly escalate conflict.
At Conflict Transformation Works, trained community mediators volunteer their time because they know that stronger communication builds stronger neighborhoods. By helping neighbors move from assumption to understanding, they help create a greater sense of belonging and quality of life in our community.
